We offer several well-designed programs in Delhi and India that emphasize the importance of grooming in hospitality industry / grooming in hotel industry.

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grooming in hotel industry

Grooming in Hotel Industry

Being hospitality professional is a challenge as grooming in hotel industry is an essential skill one needs to hone. The importance of grooming in hospitality industry lies in the fact that it is more than a profession; it is a lifestyle that requires personality, charm, enthusiasm, a caring attitude and pride. It is a demanding job that requires not only skills but also a personal commitment a lifestyle change. The elements of image excellence do not stop at clothing and grooming in the hotel industry. A positive first impression goes beyond how we look (appearance) and what we do (body language) to the way we communicate and serve others.


Therefore, regardless of your position in the organization whether you serve guests directly or serve those who serve the guests, you are in the business of customer satisfaction. The importance of grooming in hospitality industry cannot be ignored. Hence, making the first impression the nest and lasting impression will assure the excellence that you and your company promise and provide.



FIRST AND LAST IMPRESSION

CLINIC DETAILS


Duration:               Half Day (3-4 hours)

Audience:              Suitable for all audiences


 

CLINIC OVERVIEW


Being hospitality professional is a challenge. It is more than a profession; it is a lifestyle that requires personality, charm, enthusiasm, maintaining self, respecting attitude and have a sense of belonging. For the guests, you the employee are the company. Thus, with the emphasis on quality and employee empowerment companies must realize that attracting and retaining guests begins and ends with their employees/staff. Thus the need for a lasting ‘first impression’

 

PROGRAM OBJECTIVES


  • 1. Understanding Impact of first impressions in basic interactions
  • 2. Basic cues for judgment in first few seconds
  • 3. Importance of presenting a professional image
  • 4. Impact of dressing, grooming and body language on your appraisal.
  • 5. Critical role of staff in satisfying and retaining clientele.


PROFESSIONAL DRESS FOR MEN

CLINIC DETAILS


Duration:               Half Day (2-3 hours)
                              2+ hours (Style Scale)

Audience:              Suitable for Males (Mid Level-Senior Staff)


 

PROGRAM OVERVIEW


When you don’t wear and Uniform, you are more challenged in the industry to communicate professionalism to the world, through your clothing and personal grooming. You won’t brag about your credentials but your choice of clothing, grooming and body language shall speak volumes about your attitude, professionalism and dedication towards your job. What’s more you need to be dressed to address the global market!

 

PROGRAM OBJECTIVES


  • 1. What it means to be well dressed in Hospitality – Introduction of Style Scale©
  • 2. Identify knowing best fits, fabrics and colors for professional dressing
  • 3. Identify accessories e.g. Tie and Pocket square appropriate for business.
  • 4. How to mix and match clothes to the accessories
  • 5. Selecting right collars, and lapels for specific face shapes.


PROFESSIONAL DRESS FOR WOMEN

CLINIC DETAILS


Duration:              Half Day (2-3 hours)

Audience:            Suitable for Females (Mid Level-Senior Staff)


 

PROGRAM OVERVIEW


Barring a particular uniform, even women feel more challenged in the industry to communicate professionalism to the world through their clothing and personal style. To carry grace and be lady like is an art and to present it through your attire needs a good judgement of dressing appropriately. The minute a working woman walks in, the impression she creates is through her attire and body language before she even utters a single word. These may seem little but hold great value in creating an edge over others.

Today’s professional women don’t need to be aping the male ‘uniform’ any longer, they can convey credibility and authority while expressing femininity, individuality and complementary to her personal characteristics.

 

PROGRAM OBJECTIVES


  • 1. What it means to be well dressed in Hospitality – Introduction of Style Scale©
  • 2. Selecting business wardrobe with ease and confidence.
  • 3. Identify knowing best fits, fabrics and colors for professional dressing
  • 4. Recognize different reactions and perceptions to specific outfits.
  • 5. How to mix and match clothes to the accessories e.g. shoes, jewelry etc.
  • 6. Selecting makeup, hairstyles for a more polished look.


WEARING UNIFORM WITH CLASS

CLINIC DETAILS


Duration:                2 hours

Audience:              Suitable for all audiences


 

PROGRAM OVERVIEW


Uniform provides with a sense of order, conduct, reassurance and split second recognition. It brings in a sense of pride, a belonging and to your guests a clear message “I am here to take care/serve you. A uniform alerts people to your particular job responsibility and assures them that you have the expertise to help them. And thus we help you achieve that sense of belonging by enhancing the way you embrace your uniform.

 

PROGRAM OBJECTIVES


  • 1. Explain importance of well dressed/well groomed, uniformed hospitality employees
  • 2. Identify the cues that you send.
  • 3. Take an objective look at how you present yourself.
  • 4. Proper fit and clothing care
  • 5. Image makers and breakers in Hospitality
  • 6. Women’s wear and Men’s wear in the workplace
  • 7. Accurate and Inaccurate of Dressing and Grooming at the workplace.


WHAT YOU SAY?

CLINIC DETAILS


Duration:                Half Day (2-3 hours)

Audience:              Suitable for all Audience


 

PROGRAM OVERVIEW


When you don’t wear and Uniform, you are more challenged in the industry to communicate professionalism to the world, through your clothing and personal grooming. You won’t brag about your credentials but your choice of clothing, grooming and body language shall speak volumes about your attitude, professionalism and dedication towards your job. What’s more you need to be dressed to address the global market!

 

PROGRAM OBJECTIVES


  • 1. Understand Body Language- Your Body Speaks
  • 2. Identifying of body v/s speech coordination
  • 3. Identify the key words in serving the guest that produce positive reactions.
  • 4. Recognize the importance of key actions that ensure excellent service while dealing with clients
  • 5. Going that extra mile.

Clinic may be booked individually or as package plan. Ask about your options.


DINING AND SERVING ETIQUETTE

CLINIC DETAILS


Duration:                Half Day (4 hours)

Audience:              Staff serving in the restaurant


 

PROGRAM OVERVIEW


Know your table manners, are equally imperative while serving them. Understanding the flow of meals, handling them with ease, laying the table as per meal is all in all technical skills that need to be mastered. Knowledge of international dining etiquette is highly recommended for the servers as well. Hence the module focuses not only on table layouts but also manners around the table, guest’s satisfaction, and serving, taking orders and entertaining guests.

 

PROGRAM OBJECTIVES


  • 1. Different table settings as per occasion
  • 2. Greeting guests, seating arrangements and entertainment
  • 3. Courses of a meal
  • 4. Serving and clearing food
  • 5. Knowledge of spirits.
  • 6. Settling of bill.

Clinic may be booked individually or as package plan. Ask about your options.